Here we have two types of managers:
- The pointy-hair, laden with unrelenting unreasonable expectations
- The ephemeral, accessible by no means known to man
Are you familiar with either of these two? If so, then Houston, we have a problem.
Being present is more than just sitting in front of someone and hearing what they have to say. Comprehension comes only from listening to what someone is trying to say. In my leadership class, the professor – Dr. Rick Bommelje – presented us with an acronym: SIER, which stand for:
Sensing
Interpreting
Evaluating
Responding
SIER is a very powerful concept, and takes listening to an entirely new level. Each step is not mutually exclusive, and they must be done in order.
In order to SIER, you have to put away any preconceptions of the speaker or their message, and be fully engaged, or fully present. If you only half listen (which I am very guilty of doing), then you aren’t SIERing. You don’t pick up on the non-visual cues, you don’t receive the full message, and you may hear only what you want to hear.
Highly effective managers SIER by being fully present. Are you?
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