In today’s high communication world of instant messaging, blogs, and Twitter, people expect a company to communicate. When they don’t, shame on them.
That’s what happened to me last week when I tried to log into prioritiz’d with my OpenID and couldn’t. It appeared that the providers service was completely unavailable. I checked the providers website for a status message – nothing. I checked to see if they had a Get Satisfaction site – nothing. I checked to see if they had a Twitter account – nothing. I finally got on their website and sent an email to support. I never heard back.
Perhaps I’m asking too much from a provider, especially one that is providing a free service.
But is that really true? Shouldn’t I expect communication from a service provider, regardless of the level of service I’m using, at least at some level?
I think so. What do you think?
Let me know here, or on Twitter. I’m in Japan at the moment so it might take me a little to respond, however I will.
Other Posts That Might Interest You
